I’m going to just post this link…..   I leave it up to you to read it, or not. Believe it, or not. http://gizmodo.com/5803498/apple-to-customer-service-dont-help-our-customers-with-malware There is a further link from that page: http://www.zdnet.com/blog/bott/apple-to-support-reps-do-not-attempt-to-remove-malware/3362 If you happen to feel your Mac is infected – seek a professional computer service provider’s input.