Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. The quality and level of customer service has decreased in recent years and this has been driven home for me in the last few weeks causing me to reflect on …
Something has crashed on my computer and my mouse seems to be missing…
“Sorry, I can’t respond to my emails today as something has crashed on my computer, and my mouse seems to be missing…” This cracks me up every time I see it. It’s from over on icanhascheezburger.com I believe, but was posted to someone’s facebook timeline today and made me smile all over again. BTW: If you call us up …
mysql.com website hacked and used to serve malware to visitors
In what is becoming way too common, the popular site, mysql.com was exploited, and used to distribute malware by redirecting visitors to another site this week. Anyone browsing to mysql.com yesterday would have been redirected, and without even being prompted, then likely been exploited themselves by the software running on the rogue website which apparently looked for vulnerable browser plugins …
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Can you increase your processor’s performance without replacing it? With some Intel CPUs you can!
Our preferred vendor Nexlink, has an “Upgrade Ready” line of computers that makes perfect sense for businesses who may want to save some money when they initially purchase, but down the road, increase the “horsepower” of their computer without replacing the entire system, or changing out the processor. For example, if you purchased a business computer system from us with …
Homeland Secure IT will be closed on Monday, September 5th for Labor Day!
Homeland Secure IT will be closed this coming Monday, September 5th for Labor Day… Should you need computer service, computer repair, or network support during this time, please email us at info@homelandsecureit.com or call 864.990.4748 – Leaving a message will result in that voice mail being sent to all of us here. We hope that you and your family will …
Tampering with network equipment can be hazardous to your health…
“Tampering with this network equipment may result in an ass whoopin’ you’ll never forget”… Makes me laugh every time I see it! I bet every IT professional would love to see this sticker on every server room door. How much money would be saved on computer, network & server service, repair or support, especially if someone actually was …
Data Security: You returned your computer, but where’s your data???? #scary #datasecurity
Recently, Staples Business Depot did the unthinkable, they sold computers that had been returned, and the hard drives contained the previous owner’s private information according to an article on the www.cbc.ca news site which states, “Staples resold laptops with customer data, audit finds“. The article goes on to say that 54 of the 149 computers tested that were ready to …
Best of the Upstate 2011 – Computer Service Provider
We believe that Homeland Secure IT is the best Computer Service Provider in the Upstate, and we are hoping you do too! Therefore, we humbly request that you click on the Greenville News “Best of the Upstate 2011” logo on the left and take a moment to vote for us! Our category is item #9, “Computer Service Provider”, please write-in …
Apple Customer Service: Don’t Help Our Customers with Malware (from Gizmodo)
I’m going to just post this link….. I leave it up to you to read it, or not. Believe it, or not. http://gizmodo.com/5803498/apple-to-customer-service-dont-help-our-customers-with-malware There is a further link from that page: http://www.zdnet.com/blog/bott/apple-to-support-reps-do-not-attempt-to-remove-malware/3362 If you happen to feel your Mac is infected – seek a professional computer service provider’s input.
This brings a tear to my eye! #awesome #CustomerSatisfaction #ComputerService
The following voice mail was left on my phone the other night: Hey John, this is Mark C. over at <an Upstate clinic>, I just wanted to call you to tell you personally that Scott Chitwood is awesome! He is just awesome! He just spent a lot of time with me after work, helping me at work. I just wanted …