Let’s talk about the dreaded Automated Attendant for a minute. Every time you call a larger business you get the “Thank you for calling xxxx, please press 1 for sales, 2 for……” message and curse under your breath waiting to finally get to the option you want. Honestly, I used to hate them, until I participated in a networking event …
Give your clients OUTSTANDING customer service whether you work with shoes or computers! #greenville
Did you hear about the mess-up at the Zappos site 6pm.com over the weekend? EVERYTHING in the online store was accidentally marked as $49.95… A ton of orders, amounting to a loss of 1.6 million dollars were placed before the error was detected. What did the company do to recover their lost money? Well believe it or not, nothing at …
USB flash drives being used to distribute malware. IBM demonstrates unintentionally at a security conference
Last week, IBM became the latest large corporation to receive major press over unknowingly distributing malware on USB drives. Unfortunately for them, they passed out these infected thumb drives at a security conference in Australia! A full link to one of the stories is HERE. As the story states, it is best to disable AutoRun in Windows, or if you …
What happens when you recycle a PC or other electronics?
I’m often asked how to dispose of an old PC or hard drive. Most people are improperly disposing of electronic equipment, and then there are some who think they are doing the right thing and give it to a “PC recycler”, who might do this with it: (long video opens in new window) If you need help insuring that your …
Go Gigabit! It’s like steroids for your business network! #GoogleOnMain #LuckyGVL
Have you noticed retrieving files from your server is feeling slower? Accessing a database on your network is sluggish? Moving large files takes a long time? Chances are good that you are using a 10/100 Megabit infrastructure, and that by simply replacing a few components, you could move to Gigabit speeds, possibly a 10x increase in speed, or more if …
Security cameras for your home or business can bring peace of mind and save you money!
The attached picture was taken a few moments ago from a network security camera at my home. Anytime there is motion within that camera’s field of vision, it will alert me via email, immediately (I receive it on my blackberry). The driveway is covered with this camera, the front yard with another, the full driveway and sidewalk with another, and …
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There’s never been a better time to switch to Trend Micro WFBS anti-virus!
The headline says it all! There really never has been a better time to switch your business to Trend Micro’s world class Worry Free Business Security anti-virus / anti-malware / anti-spam products! For a limited time, we can provide you with THREE years of anti-virus protection for the price of two years. This is a no-brainer for small to large …
Laptop containing medical information has been lost or stolen in Oconee SC – Is YOUR data secure?
Every computer service and support company in the world just waits in the wings for headlines like this one from today on GreenvilleOnline.com: “Missing laptop may compromise Oconee Heart Center Patients’ data“. It’s not because we revel in the suffering of others, but because it underscores the importance of the message that computer techs preach over and over “secure your …
Who says school is boring? My son’s current project is to design and build a Rube Goldbergesque machine!
I haven’t been well due to that car accident on the 7th, in fact, today is the first day I could really do much in the way of work, so I am pretty happy. This trend should continue until I am hopefully back to normal (some of you will not believe it, but I am kinda normal)… Brett has a …
The next time you call for tech support you may find yourself talking to a prisoner
When I read the article about one company farming out their data entry work to an Indian prison where prisoners will be handling financial records while using computers, it made me shudder. Not only do we have prisoners handling financials, but they are using computers to do so, making it all the more easy for them to send that data …